How website and service-request information is handled
Platinum Gas Privacy Policy
This policy explains the information collected through platinumgas.ca and how visitors can ask about their personal information.
Information you provide
When you request a quote, Platinum Gas may collect your name, phone number, email address, service needed, job address, city or community, postal code, preferred contact method, project timing, project details and optional files or photos. Messages sent by phone or email may also contain information you choose to provide. If you subscribe to email updates, we collect your first name, last name and email address, along with a record of your signup. Newsletter preferences are managed separately from quote requests and used to send the tips and updates you signed up for. We also record the IP address used for a quote request or newsletter signup to understand contacts' approximate location. This does not give us a verified street address. You can unsubscribe at any time by contacting info@platinumgas.ca.
Website and campaign information
Google Analytics runs when the website is used so Platinum Gas can understand how people find and use the site, improve site performance and evaluate marketing. Microsoft Clarity runs at the same time. These services may use cookies and similar technologies to collect page activity, clicks, scrolling, pointer movement, device and browser information, approximate location, referral source and campaign values. Microsoft Clarity uses this activity to create heatmaps and privacy-masked session recordings. Platinum Gas masks quote-form containers, fields, validation messages and confirmation areas before Clarity loads; masked content is not sent to Clarity. Microsoft may collect and use Clarity data as described in the Microsoft Privacy Statement. Clarity playback data is generally retained for 30 days, while click and heatmap data and selected recordings may be retained for up to nine months. If a visitor arrives through a signed link in a Platinum Gas message, activity through that recipient link may be connected to the outreach campaign whose link was used so follow-up can reflect the pages viewed and browser-reported active time. Because a signed link can be forwarded, this activity does not prove that the named contact personally visited. The site removes the signed identifier from the visible browser address and keeps it only for the current browser session for outreach measurement. Linked active-time measurement counts only while the page is visible and the browser recently received interaction, stops after inactivity, is capped at four hours per page, and detailed linked page-visit records are kept for up to 90 days. Form attribution may include the landing page, referring page, UTM values and advertising click identifiers. The website keeps these details in your browser for up to 90 days so a later request can still be matched to how you found the site. The tracking setup is designed not to send quote-form names, phone numbers, email addresses, free-text messages, form details or uploaded filenames to Google Analytics, Microsoft Clarity or outreach measurement.
How information is used
Platinum Gas uses this information to review and respond to service requests, communicate about a project, maintain business records, understand website performance, improve marketing, prevent abuse and protect the website. Platinum Gas does not sell personal information.
Service providers and storage
Platinum Gas uses WordPress, WPForms, website hosting, security, email delivery and analytics services to operate the website and handle requests. Mailchimp stores contact details and signup IP information to manage our contact list and newsletter subscriptions. A quote request does not by itself subscribe you to marketing. Quote-form submissions and related technical details may be checked by Akismet to identify spam and abuse. Form entries and optional uploads are stored with access limited to authorized administrators. Optional uploads are not added to the website's public media library.
The quote form includes an optional address search powered by Google Maps Platform. When you type in the job address field, what you type is sent to Google to suggest matching addresses. The location button only works if you tap it and allow location access in your browser. Your device location is then sent to Google to find the nearest address. Platinum Gas does not store your location coordinates, only the address that ends up in your request. Google handles this information under the Google Privacy Policy.
Retention and safeguards
Personal information is kept only as long as reasonably needed for the service request, business records, security, dispute handling and legal obligations. Administrative access controls, software updates, security logging and backups are used to reduce risk, but no online system can guarantee absolute security.
Access, correction and questions
You may ask what personal information Platinum Gas holds about you, request a correction or raise a privacy concern by emailing info@platinumgas.ca or calling 905-926-4065. Platinum Gas may need to verify your identity before acting on a request. This policy may be updated when the website or business practices change.